Different problems go to different people. Use this guide to get the right help quickly.
Urgent or operational: contact Surfcom
If something is happening now, such as an incident, a unit that needs tasking, or a beach status you can't update, call Surfcom on the radio or phone. Don't wait on LIMSOC or a support request. LIMSOC supports your radio procedures; it doesn't replace them.
Can't see your club or a feature: your club administrator
If you can sign in but can't see your club, a menu item, or a feature a colleague has, your access probably needs updating. Ask your club captain or club administrator. See Getting Your Access Granted. Wider access, such as reporting across a region or officer roles, is granted by your state LIMSOC administrator.
Can't sign in: your SLSA Member account
Your LIMSOC login is your SLSA Member account. Use Having trouble signing in? on the login page to reset your password. See Logging In to LIMSOC.
How do Iā¦? The help centre
Search this help centre for step-by-step guides on patrols, the Field view, reporting and more.
Something's broken or you have an idea: Have Feedback?
Tap Have Feedback? in the LIMSOC menu to message the LIMSOC support team directly from the app. See Sending Feedback or Reporting a Problem.